Ahuja Sweets and Bakers – Terms and Conditions

Email: ahujasweetsandbakers01@gmail.com
Phone: +91-9889855584
Website: www.ahujasweetsandbakers.com

1. What is AhujaSweetsAndBakers.com?

AhujaSweetsAndBakers.com is the official website of Ahuja Sweets and Bakers, a trusted name for high-quality sweets, bakery products, and food items. This page outlines the terms and conditions applicable to all orders and interactions on this site.

2. Delivery Timings:

  • For same-day delivery, orders must be placed before 5:00 PM IST.

  • Orders placed after 5:00 PM will be delivered on the next working day.

  • Regular delivery timings are between 9:00 AM to 9:00 PM.

  • While we try to fulfill requested delivery times mentioned in the “Special Instructions,” we cannot guarantee exact timing due to logistics and traffic conditions.

  • Delays may occur during festivals, public holidays, or unforeseen events like bad weather or strikes. No cancellation or refund is allowed in such cases.

3. Discounts:

All discount codes, deals, or promotional offers are decided solely by the Ahuja Sweets and Bakers team. No two offers can be combined unless specifically mentioned.

4. Address Change:

  • You may request a change in the delivery address at least 48 hours before the scheduled delivery.

  • Address changes requested after this time cannot be accepted.

  • For products already dispatched, address change will not be possible.

5. Order Change:

  • Changes to your order can be requested 48 hours before delivery.

  • Any changes after that will not be accepted.

  • Order cancellations are subject to a 5% processing charge.

6. Delivery Product:

  • Product images shown on the website are for reference only. Actual products may vary slightly due to regional or seasonal availability.

  • In case of non-availability of certain ingredients or items, we reserve the right to substitute with items of equal or higher value without prior notice.

  • Cake icing, flavors, packaging, and decoration may vary as per local vendor availability.

7. Service Complaints:

Any complaint related to product quality, damage, or incomplete delivery must be reported within 24 hours of delivery by calling +91-9889855584 or emailing ahujasweetsandbakers01@gmail.com. Complaints after this time frame will not be accepted.

8. Rules for Delivery:

a) Delivery will follow the exact instructions given at the time of checkout. If the recipient is unavailable or refuses delivery, the order will be marked as delivered.
b) We attempt delivery only once. If delivery fails due to:

  • Incorrect address

  • Unreachable phone number

  • Locked premises

  • Recipient not available

  • Delivery refusal

  • Delivery to gate/reception/neighbor (as per instruction)
    then the order will be considered fulfilled and no redelivery or refund will be issued.

9. Substitution Policy:

In rare cases where certain products are unavailable, we may substitute them with similar items of equal or higher value. This includes changes in:

  • Flower colors

  • Cake flavors

  • Sweet variants We ensure the style, quality, and quantity remain consistent.

10. Duplicate Orders:

If duplicate orders are detected, we will try to contact the customer. If unreachable, Ahuja Sweets and Bakers reserves the right to process or cancel the duplicate order at its sole discretion.

11. Dealing with Fraudulent Customers:

We reserve the right to cancel any order we believe is placed with fraudulent intent (fake addresses, unethical messages, etc.). Such customers may be blacklisted and reported to authorities.

12. Unfounded Recipient:

If the recipient is unavailable and delivery is strictly to be made to them, we will consider the order as delivered. No refund will be made in such cases. Please refer to our Cancellation and Refund Policy for further details.

13. Courier Orders:

All courier orders (non-perishable gifts) will be shipped through standard courier partners like BlueDart, DTDC, etc. Delivery can take 3-9 working days and is subject to regional availability and courier service efficiency.

14. Right to Refuse Service:

We reserve the right to decline service to any customer, individual, or organization without the obligation to provide a reason.

15. Updates to Terms:

Ahuja Sweets and Bakers may update or revise these Terms and Conditions at any time. All disputes are subject to the jurisdiction of Delhi courts and governed by the laws of India.

16. Combined Policies:

These Terms and Conditions are in conjunction with our Privacy Policy, Cancellation and Refund Policy, and Shipping & Delivery Policy. Together, they represent the full agreement between the user and Ahuja Sweets and Bakers.

17. Communication Consent:

By using our services, you agree to receive transactional and promotional SMS, calls, WhatsApp messages, and emails from Ahuja Sweets and Bakers on your registered contact details.

18. Feedback Requests:

To ensure high service standards, we may contact the recipient or sender for feedback on product quality and delivery experience.

19. Fraud Notification:

If any transaction is found to be unethical or illegal, we reserve the right to take legal action and cooperate with the concerned law enforcement agencies.

20. Account Deletion:

To delete your account, email us at ahujasweetsandbakers01@gmail.com with the subject “Account Termination.” Once confirmed, your account will be permanently deleted within 30 days. All access, order history, and personal data will be removed.

21. Beware of Scams:

Ahuja Sweets and Bakers will never ask for your bank details, card number, PIN, OTP, UPI PIN, or passwords over call, email, or SMS. Please stay alert and never share these sensitive details with anyone.

If you have any questions regarding our Terms and Conditions, feel free to contact us at ahujasweetsandbakers01@gmail.com or call us at +91-9889855584.